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Terms and conditions

The Product(s) available on www.brow-wow.com (‘this Site’) to you are subject to the following Terms and conditions (‘Terms’). By accessing or using this Site, you are acknowledging that you have read, understood and agreed, without limitation or qualification, to be bound by these Terms. Together with our Privacy Policy, our Terms govern our relationship with you in relation to this Site and any Product(s) that may be ordered from this Site.

If you refuse to accept these Terms, you will unfortunately not be able to order any Product(s) from this Site.

Company:

Informo d.o.o.
Brezje 24
1290 Grosuplje
Slovenia, EU
VAT: SI76945359

1. Agreement

By using this Site you agree to be bound by these Terms.

2. Amendments

We reserve the right to update these Terms from time to time. It is your responsibility to check for such changes. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Privacy Policy

3.1 The Terms are to be read in conjunction with the Privacy Policy.

3.2. If you wish to make purchases of products described on this Site, you may be asked to supply certain information including but not limited to credit card or other payment information. You understand that any such information will be treated confidentially by Informo d.o.o.. You agree that all such information that you provide will be accurate, complete, and current.

4. Eligibility

4.1 To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on the Site under Slovenian law you must:

(a) be aged 18 or older;

(b) be the holder of a valid debit/credit card. This contract shall be concluded in English.

5. Orders

All orders are subject to acceptance and availability. If the Products ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from this Site.

6. Prices & payment

The prices displayed on the Site are in Euros and are inclusive of VAT. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes or duties (other than VAT) relating to your purchases.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.

7. Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

8. Dissolution of sale agreement

Your right to dissolve an agreement for the sale of products, entered into through this Site, in accordance with the provisions of Directive 97/7/EC on Distant Selling and any implementation thereof in national legislation, can only be exercised under the following conditions:

• you must notify Informo d.o.o. by e-mail within 7 (seven) working days after you have received the parcel containing the products, stating that you wish to exercise this right;

• after having received instructions from Informo d.o.o. by e-mail you must, within 5 (five) working days of receiving these instructions, return, at your cost and at your risk, the unopened parcel to the address indicated by Informo d.o.o..

• after Informo d.o.o. has received the parcel and has established that the parcel has not been opened, Informo d.o.o. will refund within 30 days the purchase price, including postage costs and excluding any applicable taxes and duties other than VAT.

9. Return of Orders

If you are not satisfied with any BrowWow product, for any reason, you can return it to us within 30 days of date of purchase and we will happily refund the purchase price (not including shipping).

The fastest way to process your return:

First, contact us by e-mail at hello@brow-wow.com before returning any product or parcel.

a. Please mention your order number

b. Indicate the reason for the return so we can improve our service and product quality

Finally, return your products in the original packaging and include the invoice and/or packing slip.

10. Third party links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

11. Intellectual Property

This Site and all materials contained on this Site, including but not limited to images, text, photographs, designs, icons and illustrations, except those already covered by existing copyright and intellectual property protections, are the property of Informo d.o.o., and/or its owners or affiliates. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this Site, you will need written permission from Informo d.o.o.. The trademarks and logos used and displayed on this Site are trademarks of Informo d.o.o. and others. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on the Site without the written permission of the trademark owner. Users may view and download material from this Site only for personal, non-commercial home use, and such permission is deemed adequate consideration for this contract. Informo d.o.o. will aggressively enforce its intellectual property rights to the fullest extent of the law. Any rights not expressly guaranteed herein are reserved by Informo d.o.o. as the case may be.

12. Jurisdiction

These Terms and the sale and supply of goods on this Site will be subject to Slovenian law. The Slovenian courts will have jurisdiction in respect of any dispute arising from a contract, these Terms or the use of this Site.

If you wish to complain about any matter in respect of the Product(s) on this Site contact our Customer Service at hello@brow-wow.com.

By using our website, e-mails, newsletters, or products, you implicitly signify your agreement to all parts of the disclaimer.

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